Frequently Asked Questions
Everything you need to know about shopping at RØDE Brand Store
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping takes 3-5 business days depending on your location, while expedited options are available at checkout.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. Please contact our support team to initiate a return authorization and receive a prepaid shipping label.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by destination and will be calculated during the checkout process.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are your products covered by a warranty?
All products purchased through the RØDE Brand Store come with a standard 12-month manufacturer's warranty against defects in materials and workmanship.